Shipping & Returns
*LIMITED TIME FREE SHIPPING ONLY APPLICABLE ON ORDERS OVER $5,000.
Standard orders ship within 14 business days of being placed during regular volume times. All shipments are F.O.B. Albertville, AL. We ship both common carrier and UPS Ground. When shipping common carrier, we try to select the best carrier that we have the least damage history with. We completely enclose common carrier shipments in wooden crates that are both stapled and screwed together. If you require lift gate service to unload crates, the lift gate charge we incur will be added to your invoice.
Damage or defects as a result of shipment by common carrier becomes the responsibility of that carrier. Any damage must be noted on the freight bill and claims promptly filed with the freight company. The claim process must be between the carrier and customer.
Since all products are custom produced to customer's specifications, returns will not be accepted. If a product is damaged in shipping , the replacement will be moved to the front of the line and reshipped as soon as possible.